We'll explore what an auto-informer is, why a call center needs one, and how to set up a voice message in Oki-Toki.
• What does an automated call center operator do?
• How to connect a SIP provider and create a script;
• Setting up automatic dialing and importing the contact database.
*We've updated the 2019 article with the latest settings, an improved interface, and step-by-step instructions.
Now you can:
on the list;This is convenient for projects with a large number of automated calls, distribution among managers, or if you simply frequently change settings. We plan to add this feature to other sections in the future.
We've prepared a piece for you about our highlights from this year and revealed plans for the near future—it's exciting!
The Oki-Toki team wishes you a Happy New Year! This past year, we've worked with you through thousands of hours of traffic and millions of successful connections. We wish you a consistently high Service Level in 2026, and that any staff turnover only leads to increased profits. May your agents work with the productivity of AI assistants, but with the heart and empathy of true professionals, turning every call into a successful deal.
May your dashboards glow a calming green in the new year, and may your average order value and customer lifetime value grow faster than the number of tangerines on the holiday table. We wish you a stable connection, financial scalability, and that the only "crash" you face this year is the flood of New Year's gifts and incoming payments.
P.S. The team will take a break from December 31 to January 12.
During this period, technical support responds only to critical requests (system failure).
Consultations and assistance with setup are not provided.
Development will also be suspended, the system will operate without changes.
The agent’s profession is not disappearing — it is evolving and becoming more valuable.
• How AI tools help in communication with clients;
• Why emotional intelligence is coming to the forefront;
• How developing new skills impacts career and income.
A useful guide for those who want to keep up with the times instead of staying in the past.
• What is "stickiness", and why is it needed?
• How to assign a manager to a client?
• Importing numbers with agent selection;
• Named callback tasks;
• Routing new clients;
• Number verification, IVR and agent priorities.
• What is n8n and how does it work;
• Practical examples of automation with n8n;
• Case: Daily report in Telegram;
• Practical tips for implementation.
• Technical architecture and platform capabilities;
• Practical deployment;
• Where can an AI agent be used?
• Analytics and monitoring;
• Workflow in ElevenLabs;
• Omnichannel communications;
• Pricing.
